Have you taken a good, long look lately at your mix of tactics? At your communication frequency? Your investment (time and money) in social media? Do you know what tactics matter most right now to your customers?
Everything in your strategy has to be up for re-election in this economy. If it’s not making the grade, or more importantly, if you can find better ROI elsewhere…throw that tactic out of office!
Social media is becoming more important than ever according to several sources. That has to change things. You have to find your way into more places where customers are sharing and experiencing and passionate. What’s your plan to do that? Is it Facebook, LinkedIn, or somewhere more niche? Is social media an acquisition tactic for you, or an experiment? Is it authentic and customer-driven, or are you turning users off with brand messages?
There’s also word that email marketing will increase. Really? How is that a good thing? Isn’t it enough right now? I’m not sure how more email could be good in any way — despite its offer of lower costs for tighter budgets. I know I’m not increasing my email no matter what, but I will be increasing the relevance of my messaging, that’s for sure. I’m going to let my competition email more, annoy people, and get opted out. And my less frequent, more relevant emails will be the last man standing, showing up at the right time in a pristine inbox (sounds like a fairy tale, no?). Same for my keywords — I’m gonna drill down, find those long tail keywords that provide return, and fine-tune my strategy on Google and other search engines.
Working on a great whitepaper on Web 2.0 for B2B media companies. Stay tuned for that next week.
Filed under: Customers, Email, Facebook, Google, Marketing, Media, Online Marketing, SEM/SEO, Social Media Tagged: | Customers, email marketing, Facebook, Google, LinkedIn, ROI, search engines, Social Media, Web 2.0