Posted on November 24, 2009 by Glenn Laudenslager
So far, we’ve looked closely at Proof, Presence and Persuasion to identify why they now make up the first three parts of the New Four P’s of Marketing.
Now let’s look at the final piece of the puzzle. The final P is actually an old-school holdover from the original Four P’s: Price.
Price — Of course, [...]
Filed under: Brands, Customers, Marketing, Targeting | Tagged: Customers, Four P's of marketing, price, value | Leave a Comment »
Posted on October 18, 2009 by Glenn Laudenslager
In a way, it’s not even appropriate to say “Things change fast” any more. It’s like saying “The sky is blue” or “AT&T sucks” or something else equally obvious.
Change is such an engrained part of the marketing landscape now, sometimes things change and you don’t even notice. Hell, you even start doing things the new [...]
Filed under: Customers, Marketing, Online Marketing, Social Media, Uncategorized | Tagged: customer experience, Four P's, Four P's of marketing, place, price, product, promotion, Social Media | 2 Comments »
Posted on October 9, 2009 by Glenn Laudenslager
I’m not even sure that’s the right title for this post. It seems like everything we do nowadays involves social media — maybe this should be called “Social Media Yet Again.”
Anyway, in the past I’ve focused on things like measuring social media ROI and the demands of doing social media right. I took a [...]
Filed under: Brands, Customers, Marketing, Online Marketing, Personal Branding, SEM/SEO, Social Media, Social Networking, Twitter | Tagged: customer needs, Forrester, personalization, relevance, social experience, Social Media, social media policy, social media ROI, Twitter | Leave a Comment »
Posted on September 17, 2009 by Glenn Laudenslager
I know what you’re thinking. You’re simultaneously saying “They never mix” and thinking of all the things those annoying sales people down the hall have done to you, from using outdated materials to sending customers letters and emails wrought with incorrect grammar and off-brand language. I mean, the notion that sales and marketing [...]
Filed under: Customers, Marketing, SEM/SEO, Sales, Social Media, Social Networking | Tagged: brand, customer-centric, dialogue, engagement, Marketing, Sales, SEM, Social Media, Social Networking | Leave a Comment »
Posted on August 29, 2009 by Glenn Laudenslager
It was a good week wasn’t it? Got alot of work done and accomplished alot, but always alot left to do, right? Looking forward to the weekend?
I started with a few questions because many questions popped up for me today, all day. I read some articles and heard some comments that made [...]
Filed under: Customers, Marketing, Media, Personal Branding, Social Media, Twitter | Tagged: customer dialogue, Customers, marketers, Media, Personal Branding, technology, Twitter | Leave a Comment »
Posted on August 26, 2009 by Glenn Laudenslager
They’re still out there. You know who they are. They’ll all around us.
They’re people who still do it the old way. Still live in the dark ages and do it just because. Still do it because it’s too much work to change.
I ran into some of them today. They called [...]
Filed under: Customers, Social Media, Targeting | Tagged: brand ambassadors, customer dialogue, Customers, Do Not Call, Social Media, targeted marketing, telemarketing | Leave a Comment »
Posted on July 29, 2009 by Glenn Laudenslager
They very well may be. But what if they’re never delivered? Your customers never get a good, long look at your message.
A new study from Return Path just came out that shows a little more than 20% of business email doesn’t get delivered. And that’s across all email addresses — when you [...]
Filed under: Brands, Customers, Email, Marketing | Tagged: Customers, Email, email addresses, email fatigue, email volume, Return Path | Leave a Comment »
Posted on July 7, 2009 by Glenn Laudenslager
Hopefully you’ve been able to make some progress on the first three to-do’s posted not too long ago. Or, at the very least, you plan to start on them now, then come back to these four after. Anyway, here you go — four more things you need to do for the latter part [...]
Filed under: Blogs, Brands, Customers, Email, Google, Marketing, Media, Online Marketing, Social Media, Social Networking, Twitter | Tagged: conversation, Customers, dialogue, direct mail, Email, Google, Google Wave, Marketing, Mashable, Social Media, Twitter, Wall Street Journal | 3 Comments »
Posted on July 3, 2009 by Glenn Laudenslager
It’s a crazy time to be a marketer.
So much to do, so much to learn, so much to stay on top of. It’s the most dynamic time in the last 15 years. Technology evolves at a breakneck pace even in the down economy. Social media rewrites the way marketers can engage customers [...]
Filed under: Blogs, Brands, Customers, Email, Marketing, Media, Online Marketing, Personal Branding, ROI/Measurement, Research, Social Media, Targeting, Twitter | Tagged: Blogs, Chris Anderson, Chris Brogran, customer needs, Customers, email marketing, email volume, Mark Cuban, Personal Branding, Seth Godin, Social Media, technology, Twitter, Wired | 5 Comments »
Posted on June 14, 2009 by Glenn Laudenslager
Dear Business School Marketing Professors–
How are you doing? I haven’t had time to drop you a letter since my last one in April, but I took a good, long look at something today that made me think of you.
Leave it to the guru, Seth Godin, to write another blog post that makes it all [...]
Filed under: Career, Customers, Google, Marketing, Personal Branding | Tagged: Career, Customers, Google, Personal Branding, real world, Seth Godin, textbook | 2 Comments »
Posted on June 9, 2009 by Glenn Laudenslager
It’s been said time and again, in one way or another. Focus on substance, not style.
Yet this is a fact — sometimes, your customers want a good show.
Sometimes style is king. Sometimes it differentiates. Sometimes it appears unneccesary, yet has deep impact.
In tough economic times like now, style is often the first [...]
Filed under: Brands, Customers, Marketing | Leave a Comment »
New Acronym, New Urgency to Measure Your Social Media Metrics
It used to be so simple.
At first, social media was easy because the standards of traditional marketing didn’t fit. It was new and different. It was personal and customer-driven and you were just feeling it out. It was Facebook and Twitter and what was to measure? If you knew how many [...]
Filed under: Blogs, Customers, Facebook, Marketing, Online Marketing, ROI/Measurement, Social Media, Social Networking, Twitter | Tagged: comments, Cost Per Social Action, customer relationships, Digg, engagement, Facebook, followers, measurement, retweets, ROI, Social Media, social media conversations, Twitter | 1 Comment »