You’ve had ample time to learn all about social media.
Surely by now, you’ve read articles from experts, tested the waters, followed conversations, found customers, began dialogue, produced content, set up outposts on Facebook and the other places where your customers congregate, integrated social with your other channels, and set up a social listening station for your brand/company. You’re a social authority now.
Unfortunately — and unbelievably — the answer is still “Wrong!” for many marketers. More importantly, many who have make the foray into social media aren’t doing it right. I go back to the great point made in one of my earlier posts about the ways to approach social media:
Social media is like a cocktail party. Do u shout “BUY MY PRODUCT”? Ask for business cards? Or just meet people and talk?”
If I could only count how many times I get cheesy emails through LinkedIn offering nothing but a pitch, or shallow @ replies on Twitter with a salesy comment and a link. Even when used as a “sales tool” social media is no less consultative than face-to-face selling — does the ease of typing and sending email diminish my own interest as a customer in finding the right solution?!?!
Even in this salesy slide deck on using LinkedIn as a sales tool, the salient point is that you have to invest time in building a meaningful network based on knowledge and trust, not used-car-salesman-quality emails and tweets.
Please, marketers — if you haven’t yet gotten up to speed with social and how to leverage it, take the time to read a few articles, talk to some experts, and integrate it into your strategy and with your other channels.
My next post will explain exactly how.
Filed under: Brands, Customers, Email, Facebook, Sales, Social Media, Social Networking, Twitter | Tagged: Brands, content, customer dialogue, Facebook, LinkedIn, marketers, Marketing, Sales, social, social listening, Social Media, trust, tweeting, tweets, Twitter | 1 Comment »