Just when you were starting to figure it out online, leave it to potential legislation to ruin it.
Well, maybe not totally ruin it, but at least make it harder. That’s my take on the potential for FTC policy and future legislation on an Internet “Do Not Track” list. While I agree that consumers should have every right to raise their hand for privacy whenever they desire, I think it also raises the bar alot higher for marketers who don’t want to be covered by their customers’ “Do Not Track” blankets.
I’m hoping that policymakers take a good, long look at arguments like David Greene’s post on why the Do Not Track line of thinking may be misguided. While I like and agree with that line of thinking, the Do Not Track movement may have too much momentum to be stopped — Microsoft already announced that when Internet Explorer 9 is released in 2011 it will have a feature included that allows users to restrict sites from tracking them. In reality it’s just an enhancement to features already present in IE 8 and it requires some user effort to take full advantage of the feature, yet the big announcement by Microsoft (which some argue is just posturing to gain an edge) certainly added fuel to the fire.
Essentially, here’s what this functionality means for you as a marketer: Want to be able to track customer data? Then earn their trust with top-notch messaging, content and experience. Then maybe they’ll let you in.
The one sure thing is that if you don’t make an effort to earn trust, you certainly won’t be let in. So my recommendation is to address the issue now.
- Start improving the quality of your messaging so it’s personalized and relevance-based.
- Engage customers in dialogue that builds trust.
- Set high standards for process integrity and data security.
- Explain to customers what you do with their data and why it helps you help them.
Those proactive steps will help you charge ahead and become an oasis for customers in the desert of online trust.
Filed under: Customers, Engagement, Legislation, Marketing, Online Marketing, Privacy, Relevance, Social Media | Tagged: customer data, customer privacy, Customers, data privacy, data security, dialogue, Do Not Track, Do not Track bill, engagement, Internet Explorer 9, Legislation, marketing legislation, Microsoft, online privacy, privacy, relevance |