In a recent post, I discussed how marketers have a role in the future of content. Sitting here on yet another JetBlue flight, I came across two articles that highlight this position even further.
I’m reading an issue of Medical Marketing & Media — it’s actually a recent issue for a change, typically I’m catching up on magazines two or three months later. The first article touches on the launch of FacetoFace Health, an online community that lets patients find other patients based on similar conditions or medications. Many times, this is exactly the kind of content people want — not second-hand knowledge pieced together through interviews and research. Interviews that people can now do first-hand via Facebook, Twitter and other social networking communities. And research, mind you, that people can do themselves online via robust tools like Wikipedia. The FacetoFace site, like many social media sites, provides first-hand interaction with people based on experience, interests, likeness or non-likeness, or anything else. Your agenda…not someone else’s. It’s a real-time, ever-changing window into a give-and-take world of content. If you’re a marketer, talk to your customers, find out what they need to know or who they want to know, and build a community that delivers it. Welcome to the future of content.
The other article is written by a PhD and entitled “Healthcare journalism needs a recovery plan.” My impression (no evidence whether it’s accurate since I’m on a plane and can’t research it) is that this person isn’t an active participant in social media, and thereby not destined to be an active part of the future of content. A few pearls of wisdom from the article center on a new survey of healthcare journalists. 65% say the quality of health coverage is fair or poor, 48% think health journalism is heading in the wrong direction, 43% say training opportunities have declined. Really? The training opportunities have declined? When whole new communities like FacetoFace spring up overnight? Are they thinking about social media as an opportunity to get “trained” every day on meeting customer wants? Obviously not.
I can see why they feel journalism is headed in the wrong direction — because customers are now in control of content and where they get it. As I said in my earlier post, they want different types of content from different types of content providers. Time and again it sounds like journalists don’t see that journalism, in it’s traditional form, isn’t as tethered to the future of content as it once was. But the opportunity is there to them to take a good, long look and evolve and be part of it, just like it does for marketers.
Because comments like this one in the article sure aren’t the way to charge ahead into the future of content:
I’m going to hope that we’ll see demand for health and science reporting increase as we continue to shake off some of the anti-intellectualism that has bogged us down.
HUH? I guess I’m not an intellectual, because unlike those who think journalism is just going to bounce back, I’m with all the other marketers who are helping building solutions to meet customer demands in the future of content.
Wake up and maybe we’ll see you there.
Filed under: Blogs, Brands, Customers, Facebook, Healthcare, Marketing, Media, Online Marketing, Publishing, Social Media, Social Networking, Twitter, Uncategorized | Tagged: content, customer needs, Customers, Facebook, FacetoFace Health, future of content, journalism, Medical Marketing & Media, online community, Social Media, Social Networking, Twitter |