Hopefully you’ve been able to make some progress on the first three to-do’s posted not too long ago. Or, at the very least, you plan to start on them now, then come back to these four after. Anyway, here you go — four more things you need to do for the latter part of the next seven days, for all the reasons discussed here.
4. Open a Twitter account and watch the conversation.
Ok, I know for a fact alot of people think Twitter is just plain crazy. Can’t tell you how many times I’ve heard “I just don’t get it.” However, if you’re anti-Twitter, you’re anti-customer. You’re anti-being-informed. You’re…anti-marketing.
Let me explain. Love it or hate it, customer conversation occurs on Twitter every day. Check that…every minute. And you don’t want to be part of that?
If you’re not on Twitter already, you need to open an account right now, on Day 4. Don’t like the concept? Fine, don’t even participate then, just watch the conversation. You read stuff to stay up-to-speed right? The New York Times or the Wall Street Journal, or now the five blogs you’ve already lined up, per my earlier post. Isn’t a huge group of potential customers talking amonst each other valuable too? So start the account and watch the conversation. Follow hashtags relevant to your business, products or customers, and see what’s being said. There is powerful dialogue going on and powerful sharing of thoughts, gripes, praise and ideas that you need to know about. Here’s a good WSJ tune-up article, and a video below.
You need to do this — what you learn from the dialogue impacts your marketing strategy AND your knowledge of customer needs. Guaranteed.
5. Find information about Google Wave and read it start to finish.
Part of our jobs as marketers goes beyond just using what tool are available today, like Twitter. We need to stay aware of what’s coming next, so we understand what can help us be more effective, help make our messaging more impactful, and get us closer to our customers. Enter Google Wave.
Google Wave is positioned to be a ridiculously cool new communication tool. Incredibly powerful, and alot of promise for empowering web-based conversation on a whole new level between people and among groups. Here’s an excellent article to start with, and another article that’s a preview for developers on the Official Google Blog. Mashable also has a nicely detailed article.
After those, find a few more and read those too. As marketers, when this launches, we need to be ready to use it. It’s customer dialogue on steroids. The world of social media moves at a speed unseen before, and we need to move just as fast. What’s next after Wave, what will be the next cool tool that helps us be more effective? Do your homework and you tell me.
6. Look at your current marketing spend — are you over-invested in a particular area? Fix it.
I’m not a big advocate of change for the sake of change. Yet even though the lion’s share of your customers or sales may come from one place (and by place, I mean channel or medium), you need to fix your budget and strategy if you’re spending too many of your dollars in that one place.
Being over-invested right now likely means you’re sending too much direct mail, running too many print ads, or most importantly sending too much email. You need balance — more than ever, customers have different habits, different preferences. Don’t discount channels until you’ve tested. “It’s always worked the way it is” is not a valid enough reason anymore to avoid trying and testing different channels or different messaging. Mail less, test some creative. Hell, try sending LESS email for a few months that has more relevant messaging. You may be pleasantly surprised.
7. Stop planning “monologue” marketing campaigns and create campaigns based on “dialogue” instead.
My friend Alex Krawchick said this a few weeks back, and it stuck with me. His actual quote was:
I’ve had it. If I see one more “industry thought leader” pontificate about how to “…use Twitter to increase awareness of your business…”, I’m seriously going to lose it. You s are completely missing the point. Twitter (and FB… and LinkedIn) was built as a tool for dialogue. The days of the marketing and advertising ‘monologue’ are over. Move on. Or just shut up already. Either way, smarten up.
I don’t think I need to add to that much. Well said. If you have a Twitter account, blog or other social media endeavor, use it for what it’s meant for, not as a megaphone for a one-sided message.
So there you go. Seven things to do in the next week that can make a great impact. Charge ahead.
Filed under: Blogs, Brands, Customers, Email, Google, Marketing, Media, Online Marketing, Social Media, Social Networking, Twitter | Tagged: conversation, Customers, dialogue, direct mail, Email, Google, Google Wave, Marketing, Mashable, Social Media, Twitter, Wall Street Journal |